Ability to develop and execute long-term strategies that align customer success efforts with broader business objectives, ensuring sustained growth and customer loyalty.
Hello, my name is
Mohamed Mahfouz
I am CS Consultant
As a seasoned Customer Success Consultant, my objective is to leverage my extensive experience in customer success to lead a dynamic team in delivering exceptional value to customers.
- 15 + Years of Experience
- 8 + Happy Companies
Consultant
What I Do
my Services
Services
Professional Skills
my Talent
Strategic Thinking
Leadership & Team Management
Strong leadership skills to guide, mentor, and develop a high-performing customer success team, fostering a collaborative & results-driven environment.
Customer-Centric
Deep understanding of customer needs & the ability to advocate for customers within the organization, ensuring that their feedback informs product & business decisions.
Analytical Skills
Proficiency in analyzing customer data, usage metrics, and key performance indicators (KPIs) to identify trends, risks, and opportunities for improvement.
Communication & Collaboration
Excellent communication skills for effectively conveying customer insights & success strategies to cross-functional teams & senior leadership, ensuring alignment across the organization.
Product Knowledge
In-depth understanding of the SaaS product, its features, and how it delivers value to customers, enabling effective customer engagement & problem-solving.
Skills
Portfolio
my Cases
Remarkable achievements are on place!Stay tuned for my work experiences and projects of my journey in this world.
Portfolio
Resume
my Story
Education
Bachelor Degree of MIS
AlZaytoonah University of Jordan
2005 - 2009
(MIS) focuses on the information and systems needed to manage organizations efficiently and effectively.
MIS professionals must be tech-savvy, people-orientated and business smart to be fully successful in today’s competitive environment.
Advanced English Communication
ELS Academy
2011
An immersive course designed to enhance fluency & boost confidence in advanced English communication skills.
Financial Management for Non-Financial Professionals
Leoron Institute
2024
Financial Management for Non Financial Professionals is a comprehensive four-days program designed to equip participants with essential knowledge and skills in finance.
Successful Stories
Customer Success Director
HALA FinTech Company.
2024 - Present
Hala is a leading fintech platform allowing SME's to manage their inbound and outbound payments in a simple yet safe way.
At my current company, we achieved a remarkable 3X increase in system utilizations & GMV within just six months.
Customer Success Director
RewaaTech
2020 - 2022
Rewaa simplifies inventory and sales management for all business sectors, covering features like product addition, stock level tracking, supplier purchase orders, returns, and transfer.
Our team set new records in CSAT and response rates, while significantly reducing churn and achieving an outstanding NPS.
Tech-Support & Onboarding Manager
Foodics
2017 - 2020
Foodics is an all-inclusive POS and restaurant management system tailored to adapt to all your needs and goals. Manage all restaurant operations from orders to inventory in one platform.
As first time to join a SaaS company, my contribution of tech support and onboarding processes had a profound impact, enhancing both client satisfaction and overall company performance.
I'm incredibly proud of the impact I’ve made at each organization, fosteringSuccess & Innovation at all of them.
History
Testimonials
what They Say
Reviews
Pricing
my Price Board
Hourley Basis
99 $
Hour
This flexible option is ideal for quick consultations & immediate support, offering targeted assistance on specific challenges or performance reviews.
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Basic Support:
Quick consultations on customer success strategies.
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Troubleshooting Assistance:
Addressing specific challenges in onboarding or support.
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Performance Reviews:
Evaluating existing processes & recommending improvements.
Popular
Freelancing
899 $
Week (10 hrs)
Focused collaboration on key initiatives, such as onboarding design & success strategy development, delivering tailored solutions for measurable impact.
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Comprehensive Customer Onboarding:
Designing & implementing tailored onboarding programs for clients.
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CS Strategy Development:
Crafting a strategic plan to enhance customer satisfaction & retention.
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Training Workshops:
Conducting sessions for your team on best practices in customer support & success.
Full Time
3,499 $
Month (40 hrs)
Provides dedicated leadership for your customer success initiatives, overseeing teams & creating long-term strategies for sustained growth & satisfaction.
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Leadership in Customer Success:
Overseeing the entire customer success department, driving growth & satisfaction.
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Team Development & Management:
Building & mentoring high-performing teams in customer onboarding & support.
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Long-Term Strategy Planning:
Developing & executing a full roadmap for customer engagement & success.
Pricing
Latest Blog
my Articles and Advice
Exciting things are on the horizon!Stay tuned for the upcoming blog, where I’ll share insights, advice, and articles to elevate the CS journey!
Blog
Contact Me
Let’s Talk About Ideas
Let's Talk!
To Draw A Successful Story
Address
Riyadh, Saudi Arabia
Email
mo@mahfouz.live
Phone
Soon!
Contact Me